Privacy Policy
Data Protection & Privacy Policy
Effective Date: 1 June 2025 | Version 1.0
1. Who We Are
MenoPoz™ is a brand owned and operated by WW Agency (Pty) Ltd, a company registered in South Africa. In this policy, “we”, “us”, and “our” refers to WW Agency (Pty) Ltd trading as MenoPoz™.
Brand Name
MenoPoz™
Legal Entity
WW Agency (Pty) Ltd
Registration No.
2025/684608/07
Physical Address
4 Swan Street, Durbanville, Western Cape, South Africa
Website
www.menopoz.co.za
Contact Email
info@dev.menopoz.co.za
Information Officer
Wilmien Wessels
2. Our Commitment to Your Privacy
MenoPoz™ takes the privacy and security of your personal information seriously. This policy explains how we collect, use, store, and protect your personal data in accordance with:
- The Protection of Personal Information Act 4 of 2013 (POPIA)
- The Electronic Communications and Transactions Act 25 of 2002 (ECT Act)
- The Consumer Protection Act 68 of 2008 (CPA)
If this policy changes, we will notify you via our website homepage. We will never use your data in a manner inconsistent with this policy.
3. What Personal Information We Collect
We may collect the following categories of personal information:
- Identity information – full name, date of birth
- Contact information – email address, phone number, delivery and billing address
- Transaction information – purchase history, order details, payment method (we do not store full card details)
- Account information – login credentials if you create an account
- Communication records – enquiries, support interactions, survey responses
- Behavioural data – pages visited, products viewed, session data collected via cookies
- Marketing preferences – your opt-in or opt-out choices for marketing communications
- Health-Related Data Notice
Because MenoPoz™ sells wellness and supplement products, purchases and enquiries may imply information about your health or physical condition. Under POPIA, health information is classified as a special category of personal information requiring a higher standard of protection.
We treat all data collected through our platform with this elevated standard of care. We do not sell, share, or use health-related inferences for any purpose other than fulfilling your order and improving your experience with us.
4. How We Collect Your Information
We collect personal information through the following channels:
- When you purchase a product or make an enquiry on our website
- When you create an account or register as a member
- When you contact our customer service team
- When you enter a competition, complete a survey, or subscribe to our newsletter
- Automatically, via cookies and website analytics tools when you browse our site
5. How We Use Your Personal Information
We process your personal information only for the following lawful purposes:
- Order Fulfilment: To process and fulfil your orders and deliver your products
- Customer Service: To manage your account, answer queries, and resolve complaints
- Communications: To send you order confirmations, delivery updates, and transactional notices
- Marketing: To send you our newsletter and promotional offers – only where you have given explicit consent
- Analytics: To improve our website, product range, and customer experience
- Legal Compliance: To comply with our legal obligations under South African law
We will never use your personal information for a purpose that is incompatible with the purpose for which it was originally collected, without your prior consent
6. Marketing Communications & Consent
Under POPIA, we are required to obtain your specific, informed, and voluntary consent before sending you any direct marketing communications.
- You will only receive our newsletter or promotional emails if you have actively opted in
- Creating an account or making a purchase does NOT automatically subscribe you to marketing emails
- You may withdraw your consent at any time by clicking “Unsubscribe” in any marketing email, or by contacting us at info@dev.menopoz.co.za
- Withdrawal of marketing consent will not affect the processing of your transactional communications (order confirmations, delivery notices)
7. Sharing Your Personal Information
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
We may share your information with third parties only in the following limited circumstances:
- Service providers who assist us in operating our website, processing payments, or delivering orders (e.g. courier companies, payment gateways) – bound by confidentiality agreements
- Our professional advisers (legal, financial, auditing) – bound by professional confidentiality obligations
- Law enforcement or regulatory authorities where we are legally required to disclose
- A successor entity in the event of a business sale or merger – you will be notified in advance
All third parties with whom we share data are required to process it only for the specified purpose and in accordance with POPIA.
8. Where Your Data is Stored
Your personal information is collected, stored, and processed in South Africa only. We do not transfer your personal data to servers or processors outside of South Africa without your knowledge.
We implement appropriate technical and organisational measures to protect your personal information against:
- Unauthorised access, disclosure, or alteration
- Accidental loss or destruction
- Unlawful forms of processing
All payment transactions on our website are processed using secure encryption technology (SSL). We do not store full credit card or debit card numbers on our systems.
9. How Long We Keep Your Data
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law.
- Customer account data: retained for the duration of your account, plus 5 years after closure
- Order and transaction records: retained for 5 years in accordance with South African tax and financial regulations
- Marketing consent records: retained for as long as you remain subscribed, plus 1 year after unsubscription
- Support and communication records: retained for 3 years
When data is no longer required, it is securely deleted or anonymised.
10. Your Rights Under POPIA
As a data subject under the Protection of Personal Information Act, you have the following rights:
- Right to Know: The right to be notified that your personal information is being collected and processed
- Right to Access: The right to request access to the personal information we hold about you
- Right to Correct: The right to request correction of inaccurate or incomplete personal information
- Right to Delete: The right to request deletion of your personal information (subject to legal retention obligations)
- Right to Object: The right to object to the processing of your personal information for direct marketing
- Right to Complain: The right to lodge a complaint with the Information Regulator of South Africa
To exercise any of the above rights, please contact our Information Officer at info@dev.menopoz.co.za. We will respond within 30 calendar days of receiving your request.
11. Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies to:
- Remember your preferences and items in your cart
- Analyse website traffic and user behaviour (via analytics tools)
- Serve relevant content and improve your browsing experience
- Support third-party advertising partners (where applicable)
You can control cookie settings through your browser at any time. Disabling cookies may affect the functionality of certain parts of our website. By continuing to use our website, you consent to our use of cookies as described above.
We use Google services, including Google Analytics and related website performance tools, to help us understand website performance, visitor behaviour, and improve the user experience. These services may place cookies on your device to collect anonymised usage and performance data.
12. Testimonials
From time to time, we may wish to feature customer feedback or testimonials on our website or marketing materials. We will always obtain your explicit written permission before publishing any content that identifies you. Your name and contact details will never be published without your prior consent.
13. The Information Regulator
You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been processed unlawfully or in violation of POPIA.
Name
Information Regulator (South Africa)
Website
www.inforegulator.org.za
inforeg@justice.gov.za
Address
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
14. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external website you visit.
15. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will post the revised version on our homepage and update the effective date above. We encourage you to review this policy periodically. Continued use of our website after changes have been posted constitutes your acceptance of the updated policy.
16. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal information we hold about you, please contact us:
Brand
MenoPoz™
Operated by
WW Agency (Pty) Ltd
Address
4 Swan Street, Durbanville, Western Cape, South Africa
Website
www.menopoz.co.za
info@dev.menopoz.co.za
Information Officer
Wilmien Wessels
Our Promise to You
Your personal information is yours. We collect only what we need, use it only as we’ve said, and protect it with care.
MenoPoz™ was built for women who deserve clarity – and that extends to how we handle your data.
This policy is fully compliant with the Protection of Personal Information Act 4 of 2013 (POPIA) and does not limit your statutory rights as a data subject.
© 2026 MenoPoz™. All Rights Reserved.
MenoPoz™ is a brand owned and operated by WW Agency (Pty) Ltd, South Africa
www.menopoz.co.za • Version 1.0 • June 2025