Terms and Conditions of Sale

Effective Date: 1 June 2025  |  Version 1.0

These Terms and Conditions (“Terms”) govern all purchases made through www.menopoz.co.za (the “Website”). By placing an order on our Website, you agree to be bound by these Terms. Please read them carefully before purchasing.

Nothing in these Terms limits or overrides your statutory rights under South African consumer law. These Terms are to be read in conjunction with our Privacy Policy and Returns & Refunds Policy, which are incorporated by reference.

1. Who We Are

MenoPoz™ is a brand owned and operated by WW Agency (Pty) Ltd, a company registered in South Africa.

Brand Name

MenoPoz™

Legal Entity

WW Agency (Pty) Ltd

Registration No.

2025/684608/07

Address

4 Swan Street, Durbanville, Western Cape, South Africa

Website

www.menopoz.co.za

Email

info@dev.menopoz.co.za

2. Governing Legislation

These Terms are governed by the laws of the Republic of South Africa, including but not limited to:

  • The Consumer Protection Act 68 of 2008 (CPA)
  • The Electronic Communications and Transactions Act 25 of 2002 (ECT Act)
  • The Protection of Personal Information Act 4 of 2013 (POPIA)

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

3. Eligibility to Purchase

By placing an order on our Website, you confirm that:

  • You are at least 18 years of age and have full legal capacity to enter into a binding agreement
  • All information you provide during the ordering process is true, accurate, and complete
  • You accept financial responsibility for all transactions made under your name or account
  • You are purchasing the product for yourself or as a gift for an adult recipient, and you confirm the product is appropriate for the intended recipient
  • Supplement Suitability Notice

Our products are health supplements intended for adult women. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you are pregnant, breastfeeding, taking chronic medication, or have an existing medical condition, please consult your healthcare provider before purchasing or using any MenoPoz™ product.

By purchasing, you confirm that you have read and understood this notice.

4. Orders and Order Acceptance

Placing an order on our Website constitutes an offer to purchase. We reserve the right to accept or decline any order, or any part of an order, at our sole discretion and without liability, including but not limited to the following circumstances:

  • A product is out of stock or no longer available
  • We are unable to verify your payment or billing information
  • There has been an error in the product description, pricing, or listing
  • Your order appears to be fraudulent or placed in bad faith

An order is only accepted and a binding contract formed when you receive an official order confirmation email from us. A receipt or acknowledgement of your order does not constitute acceptance.

If we are unable to fulfil your order for any reason, we will notify you by email or telephone and issue a full refund within 7–10 business days.

5. Pricing

All prices displayed on our Website are in South African Rand (ZAR) and are inclusive of VAT where applicable.

We reserve the right to correct pricing errors at any time. In accordance with Section 23 of the Consumer Protection Act, where a product is listed at an incorrect price due to a genuine error, we will notify you before processing your order and give you the option to:

  • Proceed with the purchase at the correct price
  • Cancel your order and receive a full refund

We will not process or fulfil an order where a pricing error is evident without first obtaining your confirmation at the corrected price.

6. Payment

Payment is required in full at the time of placing your order. We accept the payment methods displayed at checkout. All transactions are processed via secure, encrypted payment technology.

We do not store your full credit or debit card details on our systems. By submitting a payment, you confirm that you are authorised to use the payment method provided.

7. Delivery

We deliver to addresses within South Africa. Estimated delivery timeframes are displayed at checkout and are indicative only – they do not constitute a guaranteed delivery date.

If your order is delayed beyond the estimated delivery window, we will contact you by email or telephone to advise you of the expected delivery date. You will have the right to:

  • Accept the revised delivery timeframe
  • Cancel your order and receive a full refund

Delivery charges, where applicable, are displayed at checkout prior to payment. Free delivery thresholds, if offered, are subject to change and will be displayed on the Website at the time of purchase.

8. Checking Your Delivery

We take care in packing every order. On receipt of your delivery, you agree to:

  • Inspect all items on the day of delivery
  • Check for visible damage, incorrect items, or missing products
  • Report any damage, defects, or discrepancies to us within 7 (seven) calendar days of delivery by emailing info@dev.menopoz.co.za with your order number and clear photographs

Why 7 Days?

We have extended the damage notification window to 7 calendar days – because we know life is busy and you deserve reasonable time to check your order properly.

Reports received after 7 days may affect our ability to raise a claim with our courier or supplier, but we will always assess each situation fairly and in line with your rights under the CPA.

9. Cancellations

Your right to cancel is governed by Section 44 of the Electronic Communications and Transactions Act, which provides a statutory cooling-off period of 5 (five) business days from the date of receiving your order for online purchases.

In addition to your statutory rights, our cancellation policy is as follows:

  • Cancellations requested before your order has been dispatched will be processed in full with no cancellation fee
  • Cancellations requested after dispatch are subject to our Returns & Refunds Policy (please refer to that document for full details)
  • To cancel an order, please email info@dev.menopoz.co.za with your order number and the reason for cancellation as soon as possible

Cancellation Fee - Important Notice

Where a cancellation penalty applies (for example, where an order has already been processed, packed, or dispatched), we may charge a reasonable fee to recover actual costs incurred.

  • Any such fee will:
    Be clearly communicated to you before it is applied
  • Reflect only actual, demonstrable costs (e.g. payment processing fees)
  • Be reasonable and proportionate in accordance with Section 17 of the CPA

We will never apply a blanket cancellation fee without justification. Your statutory cooling-off rights are not affected.

10. Returns and Refunds

Our full Returns & Refunds Policy is a separate document available on our Website and is incorporated into these Terms by reference. That policy sets out your rights and our obligations regarding returns, refunds, exchanges, and defective goods in accordance with the CPA.

11. Products and Descriptions

We make every effort to display our products accurately on the Website, including descriptions, ingredients, and images. However:

  • Product images are for illustrative purposes and may vary slightly from the physical product
  • Product formulations and packaging may be updated from time to time – we will always display the most current information available
  • All specifications are indicative and subject to change by the manufacturer

If a product you receive differs materially from its description, you are entitled to a remedy in accordance with Section 56 of the CPA. Please refer to our Returns & Refunds Policy.

12. Stock Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product you have ordered is out of stock or discontinued after your order is placed, we will notify you promptly and offer you a full refund or, where available, an equivalent alternative product.

13. Intellectual Property

All content on the MenoPoz™ Website – including but not limited to text, graphics, logos, product images, brand identity, and written content – is the property of WW Agency (Pty) Ltd or its licensed content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, transmit, or commercially exploit any content from this Website without our prior written permission. Personal, non-commercial use for reference purposes is permitted.

14. Disclaimer and Limitation of Liability

To the fullest extent permitted by South African law, WW Agency (Pty) Ltd trading as MenoPoz™:

  • Does not warrant that the Website will be uninterrupted, error-free, or free of viruses or harmful components
  • Does not accept liability for any indirect, consequential, or incidental loss arising from your use of the Website or our products, beyond what is required by the CPA
  • Does not accept liability for the content, accuracy, or availability of third-party websites linked from our Website

Nothing in these Terms excludes or limits any rights you have as a consumer under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation. Our liability for defective products is governed by the CPA.

15. Third-Party Links

Our Website may contain links to third-party websites for your convenience. These links do not constitute an endorsement of those websites or their content. We have no control over third-party sites and accept no responsibility for their content, privacy practices, or availability.

16. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will be posted on our Website with an updated effective date. Your continued use of the Website and placement of orders after changes have been posted constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. For significant changes, we will endeavour to notify registered customers by email.

17. Disputes

We are committed to resolving any disputes fairly and promptly. If you have a complaint or concern, please contact us first:

  • Email: orders@dev.menopoz.co.za
  • We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days

If we are unable to resolve your dispute, you may refer the matter to:

  • The National Consumer Commission (NCC): www.thencc.org.za
  • The Consumer Goods and Services Ombud (CGSO): www.cgso.org.za
  • The applicable South African court of competent jurisdiction

18. Contact Us

For any queries relating to these Terms, your order, or our products, please contact us:

Brand

MenoPoz™

Operated by

WW Agency (Pty) Ltd

Address

4 Swan Street, Durbanville, Western Cape, South Africa

Website

www.menopoz.co.za

Email

info@dev.menopoz.co.za

Our Commitment to You

MenoPoz™ was built by women who understand this journey. We want every interaction with us – including the legal small print – to feel fair, transparent, and respectful.

These Terms are designed to protect both you and us. If anything is unclear, please reach out before you purchase – we’re always happy to help.

These Terms and Conditions are compliant with South African consumer protection legislation and do not limit your statutory rights.

© 2026 MenoPoz™. All Rights Reserved.
MenoPoz™ is a brand owned and operated by WW Agency (Pty) Ltd, South Africa
www.menopoz.co.za • Version 1.0 • June 2025