Shipping & Delivery Policy

Effective Date: 1 June 2025  |  Version 1.0

We want your MenoPoz™ order to reach you quickly, safely, and in perfect condition. This policy explains how we handle shipping and delivery for all orders placed on www.menopoz.co.za.

1. Where We Deliver

We currently deliver to physical addresses within South Africa only. We do not ship internationally at this time.

We are unable to deliver to PO Boxes. Please ensure you provide a complete physical delivery address at checkout, including a unit or complex name where applicable.

2. Our Courier Partner

All MenoPoz™ orders are fulfilled and delivered by The Courier Guy, one of South Africa’s leading delivery networks. Tracking information will be provided once your order has been dispatched.

Courier

The Courier Guy

Tracking

A tracking number will be emailed to you upon dispatch

Support

www.thecourierguy.co.za

3. Delivery Timeframes

Estimated delivery timeframes from the date of dispatch are as follows:

Major urban areas (Cape Town, Johannesburg, Durban, Pretoria)

2 - 5 business days

Secondary towns and outlying areas

2 - 5 business days

Remote / regional areas

2 - 5 business days

Delivery timeframes are estimates only and are not guaranteed. Delays may occur during public holidays, peak periods, or due to circumstances beyond our control (e.g. adverse weather, courier backlogs).

4. Delivery Costs

Delivery costs are calculated at checkout based on your delivery address and order weight. The exact cost will be displayed before you confirm payment.

  • Free delivery is available on orders over R950 – this threshold is subject to change and will always be displayed on the Website at the time of purchase
  • Standard delivery fees apply to orders below the free delivery threshold
  • Delivery fees are non-refundable except where an order is cancelled before dispatch or where we have made an error

5. Order Processing Times

Orders are processed on business days (Monday to Friday, excluding South African public holidays). Orders placed after 12:00 or over weekends will be processed on the next business day.

During promotional periods or product launches, processing times may be slightly extended. We will communicate any delays on our Website and via email.

6. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing:

  • Your order number
  • Your [The Courier Guy] tracking number
  • A link to track your delivery in real time

If you have not received a dispatch confirmation within 2-5 business days of placing your order, please contact us at info@dev.menopoz.co.za.

7. Delivery Attempts and Failed Deliveries

The Courier Guy will attempt delivery to your specified address. If delivery cannot be completed:

  • A notification will be left or sent to your contact number
  • A re-delivery or collection from a designated depot may be arranged
  • If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-delivery at your cost

Please ensure your delivery address and contact number are correct at checkout. MenoPoz™ cannot be held responsible for delays or non-delivery resulting from an incorrect address provided by the customer.

8. Signature on Delivery

A signature may be required on delivery. If you are not available to receive your order, please ensure an authorised adult is present at the delivery address. By accepting delivery, the recipient confirms the parcel was received in good condition.

9. Damaged, Lost, or Incomplete Orders

We take care in packing every order. If your order arrives damaged, incomplete, or does not arrive within a reasonable timeframe:

  • Contact us at info@dev.menopoz.co.za within 7 (seven) calendar days of the expected or actual delivery date
  • Include your order number, a description of the issue, and clear photographs where applicable
  • We will investigate with The Courier Guy and work to resolve the matter as quickly as possible

Customers should report visible transit damage within 48 hours of delivery where reasonably possible.

Lost parcels will be investigated with our courier. If a parcel is confirmed lost, we will offer you a replacement or full refund in accordance with our Returns & Refunds Policy.

10. Delays Outside Our Control

MenoPoz™ cannot be held liable for delivery delays caused by events outside our reasonable control, including but not limited to:

  • Public holidays or courier peak periods
  • Severe weather conditions or natural disasters
  • Civil unrest or load shedding impacting logistics
  • Courier network disruptions
  • Other force majeure events

In such cases, we will communicate proactively and work with you to find a fair resolution.

11. Contact Us

For any delivery-related queries, please contact us:

Email

info@dev.menopoz.co.za

Website

www.menopoz.co.za

Our Delivery Promise

We know you’re ordering something for your wellbeing – and waiting is the last thing you need.

We pack with care, dispatch promptly, and will always keep you informed if something isn’t going to plan.

© 2026 MenoPoz™. All Rights Reserved.
MenoPoz™ is a brand owned and operated by WW Agency (Pty) Ltd, South Africa
www.menopoz.co.za • Version 1.0 • June 2025